Delivery

Our products are usually delivered by courier or by post, generally within 3 days to all countries

A courier delivery lets you track your order by clicking on the link from your confirmation email.

We will notify you of the delivery method we are going to use when we send you the order confirmation email. If you buy a number of items it is possible that  you’ll receive your goods separately.

We do everything we can to ensure your order arrives at your door complete and in pristine condition.  If you don’t receive all of your products at once, you can check that they have been dispatched using our tracking facility detailed in the confirmation email. If it’s not on its way, you can contact us from the 'Contact Us’ facility on the Customer Service page or telephone 0039(0)10.8595439. In the unlikely event that the product is faulty, please follow the instructions in the return section

Following the Distance Selling Regulations, we will accept items back even if you have opened the goods to inspect them.  You are entitled to a refund as long as you return your goods within 7 working days* from the day after of delivery. The goods must in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with it. The product must not have been used or installed or had any data inputted.  Whilst the goods are in your possession you must take reasonable care of them and not use them. DVDs, CDs, memory cards and software must still be sealed.

* Working days means all days other than Saturday, Sunday and public holidays. You need to return the goods to store, or contact us within the 7 working day period – see three options below.